Sounds like basic math, right? But what if you bet and won and had no funds left in your account? Would you return the money to the casino after a glitch like this? Well, that’s exactly what some players are asking themselves these days after playing on Videoslots and after Merkur games acted up. So, here’s a quick recap of what happened.
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On June 21st to 22nd, Videoslots had a major problem on Merkur Games. In fact, some players noticed that any bets on Merkur games were not deducted out of their accounts. Yet, all winnings reached them. Sounds like a dream come true for casino players? Right? And it kind of was, because some build up a huge bankroll and in a short time too. And the truth is it also took Videoslots a bit of time to figure what was happening.
Indeed, before the technical failure reached Videoslots, multiple players withdraw their funds. And according to sources, it wasn’t peanuts either. For instance, one player managed to retrieve close to £13,500 thanks to this glitch. But is it the players’ fault? Because theoretically, to notice the error, you have to pay special attention to your bankroll. And it’s not that easy if you auto-spin, right?
Videoslots response to the technical issue was absolutely brilliant. They didn’t point the finger at the players for taking advantage of the glitch. In fact, the UKGC licensed operator allowed players who had won, “unfairly” to keep the funds already withdrawn. Yet, they’ve encouraged players who had withdrawn money to return the fund processed. And, naturally, failure to return the cash would result in a blocked account. And that’s fair.
But, what the report is not telling us, is if Videoslots and Merkur have found common grounds to resolve this issue. After all, Videoslots only distributes Merkur games. And isn’t responsible for the maintenance of their slots. So, why should they pay the bill when something goes wrong? All they can do is to make sure the players are not penalised, and that’s precisely what they’re doing. So well done Videoslots for handling the situation in the players’ favour.